Extra help, when life calls for it. Our commitment, and the services that can support you.
We understand our customers may find themselves in circumstances, at different times in their lives, where they need extra help. Praetor Private, a trading name of Panoply Risk and Insurance Solutions Pty Ltd, is committed to working with our partners to identify and support customers experiencing vulnerability.
Vulnerability can come in many forms and include a variety of factors, such as: disability or health conditions; family and domestic violence; language or literacy barriers or cultural backgrounds; and other relevant circumstances such as financial distress.
If you are experiencing vulnerability, we encourage you or your representative to talk to us about the difficulties you may be experiencing. Our staff and representatives are trained and equipped to offer additional assistance or support and we will try our best to support you. We ensure all our customers are treated with respect, dignity and empathy.
Speak to us on 1300 PRAETOR (1300 772 386) or write to talktous@praetor.com.au.
The protection of your information and privacy is important to us. Any personal information you provide us will be handled in accordance with our Privacy Policy. For more information on how we collect, store and use your information please see our Privacy Policy and the Envest group Privacy Policy.
Included below are a number of free external support services that may help you. In an emergency, or if you’re not feeling safe, always call 000.
1800 RESPECT
National 24-hour Domestic & Family violence and Sexual Assault Line
1800 737 732 · 1800respect.org.au
Relationships Australia
Relationship support services for individuals and families, including counselling, family dispute resolution and education support programs.
1300 364 277 · relationships.org.au
Beyond Blue
24/7 support to people experiencing anxiety or depression
1300 224 636 · beyondblue.org.au
GriefLine
24/7 support to people experiencing grief
1300 845 745
Lifeline
24/7 counselling & referral service for people in a crisis situation
13 11 14 · lifeline.org.au
National Debt Hotline
Free and confidential financial counselling to assist people in financial difficulty
1800 007 007 · ndh.org.au
National Relay Service
A phone service for people who are deaf or have a hearing or speech impairment
1300 555 727 · SMS 0423 677 767
Translating and Interpreting Service (TIS)
An interpreting service providing services to non-English speaking Australian citizens and permanent residents.
131 450 · tisnational.gov.au