The documents that sit behind every conversation with us, in one place.
How we identify and support customers experiencing vulnerability, and the free external services available. Read the policy.
Who we are, the services we provide, how we are paid and how to raise a concern. Download the FSG (PDF).
What you must tell an insurer before cover begins, and why it matters to a claim. Read the Duty of Disclosure notice.
We subscribe to and are bound by the Insurance Brokers Code of Practice. Read the Code (PDF).
How to raise a complaint with us and, if needed, with the Australian Financial Complaints Authority. Complaint and Dispute Management Policy (PDF).
How we collect, use, protect and share personal information. Privacy Policy.